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Ep. 20 - A CX Day Conversation w/ Subreina Thelwell
Manage episode 333852608 series 3369722
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The CX team is the face of the company. The customer relationships they build and nurture are the basis for both short-term and long-term success.
On CX day, we celebrated these unsung CX professionals all over the world. We hosted a wide-ranging discussion about everything CX with Subreina Thelwell, Senior Customer Success Manager at Uniphore, and answered your burning questions about the function.
We discussed:
-Why CX is a team sport
-What CX leaders should focus on
-How to encourage sales to focus on CX
-What skills should a CX professional have
-The future of CX
Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.
Want to be a guest on Conversations that Matter? Email [email protected].
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