Due to a new partnership, conversational AI and automation capabilities are about to be brought together for the first time in our industry. This pairing marks the start of a revolution unlike any seen in the CX space.

In this special episode, we bring you a discussion about the recent acquisition of Jacada by Uniphore.

Special Guest Host, Jeannie Walters, CEO & Chief Customer Experience Investigator at Experience Investigators, welcomes Umesh Sachdev, CEO and Co-Founder at Uniphore, and Yochai Rozenblat, Former CEO at Jacada, to talk about how the partnership will benefit their customers and the industry overall.

We discuss:

-How the acquisition came to be

-How the partnership will benefit the industry

-How call centers have changed since the pandemic

-What AI and automation can do for customer experience

Keep connected with Conversations That Matter at Apple Podcasts, Spotify, or www.uniphore.com.

Want to be a guest on Conversations that Matter? Email [email protected].