Artwork
iconShare
 
Manage episode 465194467 series 3561395
Content provided by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Hillary and Peter Ryan, Mark Hillary, and Peter Ryan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Phil Fersht is the CEO and Principal Analyst at HFS Research. He is based in Boston, Massachusetts, USA.

He recently posted this 'AI continuum' on LinkedIn:

https://www.linkedin.com/posts/pfersht_rpa-genai-agentic-activity-7282865406917115904-5lrX

Mark Hillary called Phil to talk about this and how AI is offering the opportunity for genuine innovation in CX and BPO.

https://www.hfsresearch.com/

https://www.linkedin.com/in/pfersht/

---

March 2010 - Mark Hillary with Phil Fersht podcast

https://podcasts.apple.com/us/podcast/phil-fersht-horses-for-sources/id216384010?i=1000404472875

  continue reading

380 episodes