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CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism
Manage episode 377607293 series 2289024
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #209 we welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism.
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.
Built by Bain, NPS Prism is a customer experience (CX) benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter most.
NPS Prism has been adopted across 15+ countries and 10+ industries, including Airlines, Automotive, Banking, Grocery, Insurance, Pharmacy, Telecom, Utilities, Video Streaming and more.
In this episode, Jason and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #209 Highlight Reel:**
1. When your customers love your business, you will grow faster!
2. Understanding industry benchmarks within your space & curating promoters
3. Have the same rigor in your customer metrics as you do with your financial metrics
4. Investing in social listening and engagement across all mediums & channels
5. Process dictates who needs to be involved and in which order as your business scales
Huge thanks to Jason for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Jason Barro
Click here to learn more about NPS Prism
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at [email protected] and ask us about how we can help your business & team make customer happiness a habit now!
Huge thanks to our newest CXCP sponsor Timetoreply. Visit their website today at www.timetoreply.com/cxc.
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at [email protected]
Remember To Make Happiness A Habit!!
245 episodes
Manage episode 377607293 series 2289024
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #209 we welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism.
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.
Built by Bain, NPS Prism is a customer experience (CX) benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter most.
NPS Prism has been adopted across 15+ countries and 10+ industries, including Airlines, Automotive, Banking, Grocery, Insurance, Pharmacy, Telecom, Utilities, Video Streaming and more.
In this episode, Jason and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #209 Highlight Reel:**
1. When your customers love your business, you will grow faster!
2. Understanding industry benchmarks within your space & curating promoters
3. Have the same rigor in your customer metrics as you do with your financial metrics
4. Investing in social listening and engagement across all mediums & channels
5. Process dictates who needs to be involved and in which order as your business scales
Huge thanks to Jason for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Jason Barro
Click here to learn more about NPS Prism
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at [email protected] and ask us about how we can help your business & team make customer happiness a habit now!
Huge thanks to our newest CXCP sponsor Timetoreply. Visit their website today at www.timetoreply.com/cxc.
Contact CXChronicles Today
- Tweet us @cxchronicles
- Check out our Instagram @cxchronicles
- Click here to checkout the CXC website
- Email us at [email protected]
Remember To Make Happiness A Habit!!
245 episodes
All episodes
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