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TaskUs Human Centered, AI Amplified | Joe Anderson

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Manage episode 486680716 series 2289024
Content provided by Adrian Brady-Cesana. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Brady-Cesana or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.

TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.

From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.

In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at TaskUs think through on a daily basis to build world class customer experiences.
**Episode #259 Highlight Reel:**
1. Leading AI-safety initiatives at TaskUs
2. Developing and leveraging AI-powered analytics for customers
3. Partnering with Decagon and Regal focusing on augmentation
4. Constant monitoring & analysis of customer interactions to fuel sales
5. Leveraging playbooks & how-to guides to create incredible EX
Click here to learn more about Joe Anderson

Click here to learn more about TaskUs

Huge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.
For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.
For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.

Reach Out To CXC Today!

Support the show

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

246 episodes

Artwork
iconShare
 
Manage episode 486680716 series 2289024
Content provided by Adrian Brady-Cesana. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Brady-Cesana or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX.

TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.

From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people.

In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at TaskUs think through on a daily basis to build world class customer experiences.
**Episode #259 Highlight Reel:**
1. Leading AI-safety initiatives at TaskUs
2. Developing and leveraging AI-powered analytics for customers
3. Partnering with Decagon and Regal focusing on augmentation
4. Constant monitoring & analysis of customer interactions to fuel sales
5. Leveraging playbooks & how-to guides to create incredible EX
Click here to learn more about Joe Anderson

Click here to learn more about TaskUs

Huge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.
For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.
For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, our strategic partners (Hubspot, Intercom, & Zendesk) + they can learn more about our CX/CS/RevOps On-Demand services & please invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.

Reach Out To CXC Today!

Support the show

Contact CXChronicles Today

Remember To Make Happiness A Habit!!

  continue reading

246 episodes

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