In this episode, Vin Micciche details how effective BDCs optimize pricing strategies, appointment reliability, and process alignment. He explains how Strolid’s agents use dynamic scripting to qualify buyer budgets, match inventory to needs, and instantly hand off “hot” leads to sales teams. Vin also advocates for BDCs to bridge silos between sales and service, sharing metrics where lifecycle follow-ups boost service retention by 25%. Key takeaway: “A BDC’s greatest value isn’t just filling the funnel; it’s ensuring every customer moves smoothly through it.” Learn more about how Strolid helps dealerships Never Miss opportunities at https://www.strolid.com.