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A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
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We all have those patients that call and say they’re “sick” at the last minute. When it keeps happening, you’ve got to ask: is your cancellation policy working, or just being ignored?
In this episode, the DPH coaches share how they reduce no-shows and last-minute cancellations, hold patients accountable, and get their team to follow through. From how much to charge (if anything) to getting patients to value your time, you’ll learn how to lower your cancellation rate without losing patients.
Topics discussed in this episode:
- What your average cancellation rate should be
- Henry’s $50 deposit policy
- Why patients no-show or cancel last minute
- Language that reduces cancellations
- Training your team to enforce policies
- How to balance being understanding and staying firm
This episode was produced by Podcast Boutique https://www.podcastboutique.com
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Chapters
1. The Cost of Empty Chairs (00:00:00)
2. Effective Deposit Systems (00:03:51)
3. Building Patient Relationships (00:08:57)
4. Managing Policy Exceptions (00:12:43)
5. Team Training and Communication (00:18:24)
6. Final Thoughts and Implementation (00:20:49)
613 episodes
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