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How This CEO Turned 25,000 Customers Into Just 2 Support Agents (The Revolutionary Communication System)

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Manage episode 490624141 series 2541725
Content provided by Steve Hutt and Steve Hutt | Shopify Expert | eCommerce Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Steve Hutt and Steve Hutt | Shopify Expert | eCommerce Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Welcome back to eCommerce Fastlane! If you’re running a Shopify store, you know the pain of email overload, endless internal threads, and the chaos that comes with managing customer conversations across multiple channels.

Today, we’re tackling “inbox chaos” head-on with a tool designed to unify your team’s communication, streamline support, and bring true context-awareness to every customer interaction.

Joining me is Philippe Lehoux, co-founder and CEO of Missive—a collaborative communication platform trusted by over 25,000 teams worldwide. Philippe’s spent the last decade obsessing over how to break down the silos between internal and external communication, and his platform is now a go-to for Shopify merchants who want to turn their service side from a cost center into a profit center.

Whether you’re a solo founder drowning in emails or a fast-growing brand scaling your support team, you’ll hear actionable strategies to reduce context switching, leverage AI for smarter workflows, and create a seamless customer experience that drives loyalty and growth.

Check out his YouTube channel here for more strategies!

Reach out to us! We welcome questions and comments about this episode. Connect with us here or through our socials — your feedback is always welcome.

For more ecommerce, marketing, and growth strategies, check out the eCommerce Fastlane Insights Blog.

  continue reading

404 episodes

Artwork
iconShare
 
Manage episode 490624141 series 2541725
Content provided by Steve Hutt and Steve Hutt | Shopify Expert | eCommerce Expert. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Steve Hutt and Steve Hutt | Shopify Expert | eCommerce Expert or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Welcome back to eCommerce Fastlane! If you’re running a Shopify store, you know the pain of email overload, endless internal threads, and the chaos that comes with managing customer conversations across multiple channels.

Today, we’re tackling “inbox chaos” head-on with a tool designed to unify your team’s communication, streamline support, and bring true context-awareness to every customer interaction.

Joining me is Philippe Lehoux, co-founder and CEO of Missive—a collaborative communication platform trusted by over 25,000 teams worldwide. Philippe’s spent the last decade obsessing over how to break down the silos between internal and external communication, and his platform is now a go-to for Shopify merchants who want to turn their service side from a cost center into a profit center.

Whether you’re a solo founder drowning in emails or a fast-growing brand scaling your support team, you’ll hear actionable strategies to reduce context switching, leverage AI for smarter workflows, and create a seamless customer experience that drives loyalty and growth.

Check out his YouTube channel here for more strategies!

Reach out to us! We welcome questions and comments about this episode. Connect with us here or through our socials — your feedback is always welcome.

For more ecommerce, marketing, and growth strategies, check out the eCommerce Fastlane Insights Blog.

  continue reading

404 episodes

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