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Building a £20 Million Tea Brand: Customer Experience and Growth with Bird & Blends' Mike Turner

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Manage episode 487649356 series 79607
Content provided by Chloë Thomas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chloë Thomas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Mike Turner is the founder and MD of Bird & Blend Tea Co. Developing, producing and selling the UK’s largest range of unique and exciting tea blends. Founded in 2012 Bird & Blend are on track to drive sales of £20million in the next year. They are selling internationally via their Shopify store, and via their 25 high street stores in the UK.

Hit PLAY to hear:

  • 🤯 How a market stall became a near £20M empire!
  • 🤫 The surprising reason Bird & Blend still handles their own fulfillment.
  • 🛍️ Unlock the secret to blending online & physical stores for ultimate customer love.
  • 🚀 Mike's no-nonsense tips for scaling your eCommerce without losing your soul.
  • 🤔 Ever wondered how to truly nail the customer experience? This episode has answers!
  • 👂 Discover the management style that empowers a winning team (and what not to do!).

Key timestamps to dive straight in:

[05:59] Bird & Blend's Journey to Success

[08:19] Adapting Through Business Growth Stages

[12:45] Management Self-Reflection Journey

[13:42] "Connecting Business Dots from Experience"

[18:10] Aligning Retail and eCommerce Experiences

[19:49] Email List Building Strategy

[22:02] Listen to Mike’s Top Tips!

Full episode notes here: https://ecmp.info/546

Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable"

Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits

Get all the links and resources we mention & join our email list at https://ecmp.info

Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.

Interested in being a Sponsor? go here: https://ecmp.info/sponsor

This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

  continue reading

581 episodes

Artwork
iconShare
 
Manage episode 487649356 series 79607
Content provided by Chloë Thomas. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chloë Thomas or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Mike Turner is the founder and MD of Bird & Blend Tea Co. Developing, producing and selling the UK’s largest range of unique and exciting tea blends. Founded in 2012 Bird & Blend are on track to drive sales of £20million in the next year. They are selling internationally via their Shopify store, and via their 25 high street stores in the UK.

Hit PLAY to hear:

  • 🤯 How a market stall became a near £20M empire!
  • 🤫 The surprising reason Bird & Blend still handles their own fulfillment.
  • 🛍️ Unlock the secret to blending online & physical stores for ultimate customer love.
  • 🚀 Mike's no-nonsense tips for scaling your eCommerce without losing your soul.
  • 🤔 Ever wondered how to truly nail the customer experience? This episode has answers!
  • 👂 Discover the management style that empowers a winning team (and what not to do!).

Key timestamps to dive straight in:

[05:59] Bird & Blend's Journey to Success

[08:19] Adapting Through Business Growth Stages

[12:45] Management Self-Reflection Journey

[13:42] "Connecting Business Dots from Experience"

[18:10] Aligning Retail and eCommerce Experiences

[19:49] Email List Building Strategy

[22:02] Listen to Mike’s Top Tips!

Full episode notes here: https://ecmp.info/546

Download our ebook >> https://ecmp.info/ebook "500 Top Tips to Make Your eCommerce Business More Profitable"

Download our new ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits

Get all the links and resources we mention & join our email list at https://ecmp.info

Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode Q&A on Spotify.

Interested in being a Sponsor? go here: https://ecmp.info/sponsor

This podcast uses the following third-party services for analysis:
Spotify Ad Analytics - https://www.spotify.com/us/legal/ad-analytics-privacy-policy/

  continue reading

581 episodes

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