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Hello quality people, healthcare leaders and everyone in between!!!Welcome! You’re listening to episode #17 of the healthcare qualitycast and I am your host Jarvis Gray with the quality coaching company….And I’m proud to introduce you all to today’s guest, Mr. Nigel Brown.Nigel is the Executive Director of Performance Excellence and Process Improvement for the UAB Health System, where he promotes and leads a culture of quality and performance improvement through coaching, mentoring, facilitation and education.Nigel has been recognized for his work in quality and process improvement initiatives through many organizations including most recently by Press Ganey.Nigel brings to our show over 15 years of experience in deploying lean production systems, he holds a Master’s in Healthcare Quality and Safety, along with an MBA, and is currently pursuing Doctoral studies in Strategy and Innovation.Now I’ll stop there, because I kid you not Nigel’s bio and professional profile may officially be the longest and most diverse in the short history of our show!...I mean this guest literally teaches Quality and Patient Safety programs in South Africa.Please trust me when I say that Nigel brown is well qualified to be on the show, but a story that I would love to share is actually connected to the last time that I ran into Nigel.It was about 3 months ago in San Antonio Texas at the recent SHS conference.Now as it turns out, my grandmother lives in San Antonio, and she dropped by the conference to sit in on my presentation. And following the presentation as I walked her back to her car, we came across Nigel and his team from UAB…and I kid you not, they chatted my 83 year old grandmother up for every bit of 30 minutes just making her feel like the most important person in the world!After that, we went to lunch and all she did was talk about Nigel. Every so often when I call her, she’ll ask about Nigel. And when I shared this episode with her, she was so excited because it was Nigel!Now Nigel, your contributions to our show and quality people are exceptional, but the impact that you and your team had on my grandmother in such a short period of time has been priceless and for that I salute you!Here in episode #17 Nigel and I talk about his career transitions from manufacturing into the healthcare industry, the power of listening, taking the humble approach to team development, Nigel shares a perspective on how best to lead healthcare teams in their improvement efforts, he geeks out around the future innovations coming in healthcare, our shared vision for increasing the diversity of skillsets among healthcare quality people, and his thoughts on embracing change.

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