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Automation is a two-edged sword. On the one hand, it promises greater efficiency; on the other hand, it can pose inherent risks, such as maliciously modified data, bias, and even data poisoning.

During today’s interview, Mia Jordan from Salesforce offers a solution. She is an experienced federal executive with a long-standing involvement in the federal technology community.

She has identified bottlenecks that can be solved with a structured approach that offers flexibility. Rather than grabbing any data set off the shelf, when the data has been curated, it can avoid many of the issues with creating specialized data sets.

Secondly, a company like Salesforce may have seen similar processes and have a store of code that can solve an agency’s problem. Re-purposing code that has worked before in a secure environment is a way to accelerate solving vexing federal issues.

The conversation also highlights the importance of collaboration and community within the federal government in enhancing efficiency and service delivery.

During the interview, Mia Jordan reviewed Agentforce and gave guidance on deploying a process called Role, Knowledge, Action, and Guardrails.