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Real Time Feedback: Resimplifying & Managing The Customer Experience With Adam Alfia

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Manage episode 439314181 series 1317916
Content provided by Bryan O'Rourke. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bryan O'Rourke or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

This week, on the Fitness + Technology podcast, host Bryan O’Rourke welcomes Adam Alfia to the show. Adam is the Founder of Real Time Feedback, which is a customer engagement platform that allows customers to directly interact with businesses in real time. Customers submit discreet feedbacks that are sent in real time to a businesses owners and managers. The business can respond using the in-app 2 way chat feature to work with the customer to resolve any complaints. Once the issue has been resolved, the business can send the customer a link to give a positive review of the business. Today, Adam joins Bryan to talk about his business and his insights in managing the customer experience.

One Powerful Quote:

17:04: “Build it as if you are talking to a 3 year old.”

4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed:

3:08: Bryan opens the show by asking Adam how customers have changed in a more digital world.

10:54: Adam speaks on the barriers in adopting customer engagement platforms.

16:18: Bryan & Adam talk about simplicity as a key differentiator.

17:48: Adam shares his advice for operators to resimplify their processes to be more customer friendly.

21:55: Adam imparts his savvy business advice to the listeners.

Bullet List of Resources:

https://www.realtimefeedback.com/

Guest Contact Information:

https://www.linkedin.com/in/adamalfia/

https://x.com/adam_alfia

https://www.bryankorourke.com/

https://www.linkedin.com/in/bryankorourke/

http://www.fittechcouncil.org/

https://www.youtube.com/user/bko61163

  continue reading

181 episodes

Artwork
iconShare
 
Manage episode 439314181 series 1317916
Content provided by Bryan O'Rourke. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bryan O'Rourke or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

This week, on the Fitness + Technology podcast, host Bryan O’Rourke welcomes Adam Alfia to the show. Adam is the Founder of Real Time Feedback, which is a customer engagement platform that allows customers to directly interact with businesses in real time. Customers submit discreet feedbacks that are sent in real time to a businesses owners and managers. The business can respond using the in-app 2 way chat feature to work with the customer to resolve any complaints. Once the issue has been resolved, the business can send the customer a link to give a positive review of the business. Today, Adam joins Bryan to talk about his business and his insights in managing the customer experience.

One Powerful Quote:

17:04: “Build it as if you are talking to a 3 year old.”

4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed:

3:08: Bryan opens the show by asking Adam how customers have changed in a more digital world.

10:54: Adam speaks on the barriers in adopting customer engagement platforms.

16:18: Bryan & Adam talk about simplicity as a key differentiator.

17:48: Adam shares his advice for operators to resimplify their processes to be more customer friendly.

21:55: Adam imparts his savvy business advice to the listeners.

Bullet List of Resources:

https://www.realtimefeedback.com/

Guest Contact Information:

https://www.linkedin.com/in/adamalfia/

https://x.com/adam_alfia

https://www.bryankorourke.com/

https://www.linkedin.com/in/bryankorourke/

http://www.fittechcouncil.org/

https://www.youtube.com/user/bko61163

  continue reading

181 episodes

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