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Designing Dining Experiences with Sebastien Silvestri of The Dinex Group
Manage episode 484035087 series 2930439
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Sebastien Silvestri, CEO of The Dinex Group, joins Zack Oates to share lessons from decades of global hospitality leadership—spanning Bora Bora, Vegas, Miami, and NYC. He dives into how restaurants can elevate the guest experience through entertainment, precision, and people-first operations. From value perception to theatrical dining, Sebastien shares why success starts with obsessed attention to detail and team care.
Zack and Sebastien discuss:
- Why today’s guests crave experiences, not just meals
- How theatrical touches like table-side service delight diners
- Why hospitality starts with taking care of your team
- How to deliver value at every price point
- What consistency, cleanliness, and temperature say to a guest
- The hiring mindset he uses to build passionate, people-loving teams
Thanks, Sebastien!
Links:
https://www.linkedin.com/in/sebastiensilvestri/
https://www.linkedin.com/company/danielbouludcollection/
https://www.instagram.com/sebastiensilvestri/
https://www.instagram.com/danielboulud/
https://www.danielboulud.com/
Chapters
1. Introduction to Sebastian Silvestri (00:00:00)
2. Hospitality Around the World (00:01:09)
3. Balancing Family and Restaurant Life (00:03:30)
4. Modern Guest Experience Philosophy (00:06:02)
5. Delivering Memorable Value (00:09:38)
6. The Importance of Restaurant Teams (00:15:14)
7. Industry Leaders Deserving Recognition (00:17:25)
8. Closing and Promotions (00:21:33)
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