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Creating Guest Loyalty from the Inside Out with Amy Hom of Barcelona Wine Bar
Manage episode 484400716 series 2930439
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Amy Hom, CEO of Barcelona Wine Bar and a powerhouse leader in hospitality, joins Zack to share how she’s created strong cultures and top-tier guest experiences across some of the industry’s most iconic brands. From reducing turnover to building future leaders, Amy brings practical wisdom and contagious energy.
Zack and Amy discuss:
- How culture drives results and retention
- Why team energy is the foundation of guest experience
- How to spot which “B players” can level up
- Why feedback is the ultimate success filter
- The operational must-haves she looks for at every brand
- How gratitude and mindset fuel leadership
Thanks, Amy!
Links:
https://www.linkedin.com/in/amyhom17/
https://www.linkedin.com/company/barcelona-wine-bar/
https://www.instagram.com/barcelonawinebar/
https://barcelonawinebar.com/
Chapters
1. Introduction to Amy Hom (00:00:00)
2. Restaurant Operations Fundamentals (00:01:42)
3. Creating a Culture of Development (00:03:12)
4. The Power of Taking Feedback (00:05:50)
5. Improving the Guest Experience (00:09:01)
6. Leaders Who Deserve an Ovation (00:16:23)
7. Barcelona Wine Bar Updates (00:18:38)
377 episodes
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