))
How Savory Fund Powers Guest Experience at Scale with Josh Boshard
Manage episode 485287164 series 2930439
Content provided by Ovation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ovation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Josh Boshard, COO of Savory Fund, joins Zack Oates to talk about what it really takes to scale great restaurant brands. With a background in tech and an obsession for operations, Josh shares how momentum, team empowerment, and data-driven decisions shape unforgettable guest experiences. From system-wide A/B testing to feedback-fueled growth, this episode is a masterclass in modern hospitality leadership.
Zack and Josh discuss:
- Why momentum is the most underrated part of guest experience
- How tech can elevate—not replace—hospitality
- The difference between one-off issues and systemic problems
- Why Savory uses guest data to empower, not punish, teams
- The importance of real-time visibility in multi-unit operations
Thanks, Josh!
Links:
https://www.linkedin.com/in/joshboshard/
https://www.linkedin.com/company/savoryfund/
Chapters
1. Meet Josh Beauchard, COO of Savory Fund (00:00:00)
2. Tech Background's Impact on Restaurant Operations (00:01:52)
3. The Power of Momentum in Guest Experience (00:04:15)
4. Leveraging Feedback Data for Operational Improvements (00:08:56)
5. Ovation to Chef Joey Maggiore (00:16:09)
6. Restaurantology and Savory Fund Opportunities (00:19:09)
377 episodes
Share
