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Serving Hospitality for 75 Years: Ralph Lewis of Okeechobee Steakhouse
Manage episode 487837285 series 2930439
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Ralph Lewis, CEO and third-generation owner of Okeechobee Steakhouse, joins Zack Oates to share the secrets behind one of Florida’s most iconic dining institutions. From 75 years of legacy service to 350,000 free birthday steaks, Ralph dives into how family values and consistent hospitality drive lasting guest loyalty.
Zack and Ralph discuss:
- What it means to deliver true hospitality, not just service
- How Ralph’s team creates “wow” moments with steak and dessert trays
- Why every team member should feel seen, not just staffed
- The impact of birthday traditions on guest memory and retention
- How to train front-of-house staff as experience specialists
- Why culture and consistency beat trendy tech
Thanks, Ralph!
Links:
https://www.linkedin.com/in/ralph-lewis-980a74358/
https://www.linkedin.com/company/okeechobee-steakhouse/
https://www.instagram.com/okeechobeesteakhouse/
https://www.okeesteakhouse.com/
Chapters
1. Meet Ralph Lewis of Okeechobee Steakhouse (00:00:00)
2. Three Generations of Steakhouse History (00:01:44)
3. Memorable Restaurant Stories (00:04:06)
4. Modern Guest Experience Principles (00:05:50)
5. Creating Lasting Birthday Memories (00:09:40)
6. Building Trust Through Exceptional Hospitality (00:11:25)
7. Ralph's Industry Insights and Preferences (00:14:47)
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