What happens when you shift from a culture of “can’t” to a culture of “can”?

Highlights Covered

• How a new leader used the first 90 days to map change across an entire organization
• The power of listening, documenting, and acting to build trust and momentum
• Why transitioning from a mindset of “can’t” to “can” unlocks empowerment, innovation, and accountability
• Real-world example - a $150 sponsorship request turned into a catalyst for a cultural shift across the organization
• Leadership takeaway- empowerment creates efficiency - and frees up leadership to lead

Summary

This episode explores how intentional leadership, rooted in listening and empowerment, can transform a team paralyzed by limitation into one fueled by possibility.

In this episode, Will Gladhart is joined by Jeff Huff, CEO & President of Krucial Rapid Response, a former for-profit, turned nonprofit focused on healthcare and disaster relief staffing.

With a diverse background that includes time in the Navy, leadership roles at FedEx and Pensify, and entrepreneurial ventures at Restoration Emporium KC, Jeff shares how his varied experience shaped a leadership approach rooted in action, listening, and empowerment.

When Jeff joined Krucial, the organization was stuck in a culture of “can’t.” Employees lacked decision-making power, departments operated without budgets, and innovation was stifled.

In his first 90 days as the new leader - Jeff implemented a structured approach - what he calls his “9 D’s” - to identify strengths, gaps, and early wins.

Through observation and intentionally connecting with staff at ever level, he helped the organization transition from a reactive mindset to a forward-looking culture where people felt equipped and trusted to lead.

One turning point came when a team member hesitantly requested a $150 sponsorship for an event. Instead of denying it or micromanaging, Jeff empowered the team to own the decision, ushering in a broader shift toward autonomy, resource ownership, and accountability.

That moment, he reflects, was symbolic of a much larger transformation.

Jeff’s story is a case study in how intentional leadership - grounded in listening, structure, and trust - can rebuild a culture from the inside out.

His advice to fellow leaders is simple but powerful - empower your people so you can lead with vision.

Connect with Jeff on LinkedIn

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