Is your next level of growth a process problem or a people problem?

Highlights Covered

• How a three-tier, national franchise model adds complexity to culture alignment
• The difference between handing out handbooks and living your mission
• Why the right senior hire is often the real unlock for growth
• How COVID forced consistent, system-wide communication and culture buy-in
• Leadership takeaway - most plateaus aren’t solved with how - they’re solved with who!

Summary

This episode offers practical insights on scaling culture, leading remotely, and making the people investments that matter most.

In this episode, Will Gladhart is joined by Adam Povlitz, CEO and President of Anago Cleaning Systems, a national commercial cleaning franchise with a unique three-tier model.

With experience in both corporate finance and entrepreneurship, Adam shares how a shift from IBM analyst to franchise owner gave him the grounded leadership perspective he brings to the business today.

Adam reflects on the challenges of leading culture across a multi-layered franchise system - corporate team, master franchisees, and unit-level operators - many of whom he rarely sees in person.

Especially during the COVID, Adam and his team built a cadence of twice-weekly, system-wide communication to create clarity, encourage feedback, and drive alignment in real time - not just once a year at an annual meeting.

He also shares one of the most important lessons of his leadership journey - growth isn’t always about refining the process.

Often, it’s about finding the right person to get the organization to the next level. For Adam, progress has almost always come down to a “who,” not a “how.”

Connect with Adam on LinkedIn

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