It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Content provided by David Millay. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Millay or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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Learning to Lead Like Amazon w/ John Rossman
Manage episode 321453767 series 3272603
Content provided by David Millay. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Millay or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
To become the digital leader and business disruptor Amazon is today, the company has firmly operated on 14 leadership principles. First and foremost, they are driven by customer obsession.
This week, we are joined by John Rossman, managing partner of Rossman Partners, author and keynote speaker. John spent nearly four years as an Amazon executive, responsible for launching and scaling the merchant integration team and Amazon Marketplace business, which accounts for more than 50% of all units sold on Amazon.com. Since leaving, he has helped organizations understand the strategies and core principles that propelled Amazon to success.
Before you think “this isn’t applicable, I don’t have Amazon’s staff or budget", the tangible tactics can be applied to help businesses of all sizes excel.
-----
Show Notes:
2:44 Background to John’s Books
6:02 Debunking the “I’m Not Amazon” myth
9:14 5 Primary Lenses to Apply Digital Frameworks
12:09 Speed vs. Agility
14:44 Applying Amazon’s Leadership Principles to Decision Making
17:33 Customer Obsession
18:09 Are Right, A Lot
20:18 One-Way Doors vs. Two-Way Doors
21:12 Have a Backbone, Disagree and Commit
24:04 “Best Customer Service is No Customer Service”
28:55 The Empty Chair at the Table
32:21 Amazon Prime is a Loyalty Program that Doesn’t Feel Like One
34:49 Dive Deep
38:48 Amazon’s Annual Planning Process
43:55 Achievable vs. Stretch Goals
45:09 Deliver Results
46:33 Uncontrollable Outputs vs. Controllable Inputs
49:21 Objectives and Key Results
-----
For more info on topics covered in this episode:
John’s Books
Think Like Amazon: 50 ½ Ideas to Become a Digital Leader
The Amazon Way: Amazon’s 14 Leadership Principles
Subscribe to John’s newsletter -
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay
139 episodes
Share
Manage episode 321453767 series 3272603
Content provided by David Millay. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by David Millay or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
To become the digital leader and business disruptor Amazon is today, the company has firmly operated on 14 leadership principles. First and foremost, they are driven by customer obsession.
This week, we are joined by John Rossman, managing partner of Rossman Partners, author and keynote speaker. John spent nearly four years as an Amazon executive, responsible for launching and scaling the merchant integration team and Amazon Marketplace business, which accounts for more than 50% of all units sold on Amazon.com. Since leaving, he has helped organizations understand the strategies and core principles that propelled Amazon to success.
Before you think “this isn’t applicable, I don’t have Amazon’s staff or budget", the tangible tactics can be applied to help businesses of all sizes excel.
-----
Show Notes:
2:44 Background to John’s Books
6:02 Debunking the “I’m Not Amazon” myth
9:14 5 Primary Lenses to Apply Digital Frameworks
12:09 Speed vs. Agility
14:44 Applying Amazon’s Leadership Principles to Decision Making
17:33 Customer Obsession
18:09 Are Right, A Lot
20:18 One-Way Doors vs. Two-Way Doors
21:12 Have a Backbone, Disagree and Commit
24:04 “Best Customer Service is No Customer Service”
28:55 The Empty Chair at the Table
32:21 Amazon Prime is a Loyalty Program that Doesn’t Feel Like One
34:49 Dive Deep
38:48 Amazon’s Annual Planning Process
43:55 Achievable vs. Stretch Goals
45:09 Deliver Results
46:33 Uncontrollable Outputs vs. Controllable Inputs
49:21 Objectives and Key Results
-----
For more info on topics covered in this episode:
John’s Books
Think Like Amazon: 50 ½ Ideas to Become a Digital Leader
The Amazon Way: Amazon’s 14 Leadership Principles
Subscribe to John’s newsletter -
Connect with Host, David Millay:
Connect w/ David Millay on LINKEDIN: https://www.linkedin.com/in/davidmillay/
Follow David on INSTAGRAM: https://www.instagram.com/david.millay/
Follow David Millay on TWITTER: https://twitter.com/DavidMillay
139 episodes
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Similar to Making the Fan
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
News and insight from the business world. Download the podcast via the BBC Sounds app.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
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