In a recent discussion, Alec, the CMO of loanDepot, and Todd Duncan, CEO of High Trust, emphasized the crucial role of meaningful conversations between loan officers and their customers. They highlighted the importance of intentional contact, underscoring how genuine interactions can significantly enhance client relationships. Alec and Todd also touched on sales coaching as a vital tool for improving communication strategies, introducing a coaching phone app designed to support loan officers in mastering these skills. Through these insights, they aimed to illustrate how thoughtful dialogue can lead to stronger connections and ultimately, better business outcomes.Modern Lending Lab LIVE | Hosted by Alec Hanson 👉 Subscribe for weekly insights on sales, leadership, and modern mortgage marketing. 🎥 Watch the full video episodes on YouTube: Modern Lending Lab LIVE 📲 Follow Alec on Social Media: YouTube: @alechanson Instagram: @alecthehanson TikTok: @alecthehanson LinkedIn: Alec Hanson Twitter/X: @alechanson 💬 Got feedback or a topic you want Alec to cover? DM Alec at any of the social profiles above! ⚠️ Disclaimer The opinions shared in this podcast are Alec’s personal views and do not represent the views of any affiliated companies or sponsors.