In Episode 7 of MSP Insider, host Jeffrey Newton sits down with Tim Conkle, CEO of The 20, for a raw conversation about ego, accountability, and why most MSPs are their own worst enemy. With decades of experience scaling MSPs and building one of the industry's largest peer groups, Tim delivers unfiltered insights about what really holds companies back from growth.
Through candid discussion, Tim challenges common industry excuses and explains why "ego is the most expensive thing in business." From the myth of the lifestyle MSP to the real reason companies stay small, this episode cuts through the noise to deliver uncomfortable truths about what it takes to build a successful managed services business.
Key Topics Covered:
• The truth about "lifestyle businesses" and other excuses
• How ego prevents collaboration and growth
• The critical importance of accountability
• Why communication is the root of all business failures

Timestamps:
0:00 - Opening Thoughts on Ego
4:15 - Why Ego is Your Most Expensive Asset
14:45 - The Power of Better Together
21:39 - Communication as the Root of All Failure
31:11 - The Problem with Tool Obsession
42:27 - The Truth About Lifestyle MSPs
48:39 - Why Most Peer Groups Fail
50:24 - The Importance of True Accountability
Whether you're struggling to scale your MSP or looking to break through to the next level, this episode delivers straight talk about what's really holding you back - and it might not be what you think.
Connect with Tim: the20.com

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