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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Ian Landsman and his team at Userscape work on HelpSpot, a well-established SaaS product for customer support. And after well over 10 years in business, they decided to embark on a full rebuild of their app.
Brian and Ian's conversation was recorded on November 3rd, 2023.
- (00:00) - Rebuilding a SaaS with Ian Landsman
- (00:48) - Ian returns!
- (01:39) - Rebuild? Redesign? Relaunch? What is this?
- (02:36) - Is this a SaaS?
- (06:37) - Is this the first rebuild?
- (09:26) - Why rebuild? Why now?
- (15:49) - AI in customer support tools
- (20:19) - Killing vs. reworking features
- (23:38) - Thinking about competitors
- (26:58) - Roadmap and timeframe
- (28:06) - Founder designing vs delegating
- (31:52) - Rolling out the rebuild
74 episodes
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