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The future of healthcare payments depends on harmonizing payers, providers, and consumers through speed, transparency, and control.

In this episode, Dylan Papa, Senior Vice President of Commercial Growth for Payments Optimization at Zelis, discusses how the healthcare payments ecosystem is shifting toward deeper collaboration, improved data utilization, and a more modern financial experience for everyone involved. He explains how providers increasingly seek secure, simple, and fast transactions—and how payers benefit when data empowers both sides to reduce denials, improve forecasting, and operate with greater clarity. Dylan also outlines how new consumer expectations are pushing healthcare toward more personalized benefit designs and transparent financial interactions. Looking ahead, he shares Zelis’ vision of transforming payments from an administrative burden into a strategic asset through a unified platform that can harmonize fragmented systems, outdated technology stacks, and inconsistent treasury infrastructures.

Tune in and learn how modern payment platforms are reshaping speed, transparency, and trust across the healthcare ecosystem!

Resources

• Connect with and follow Dr. Kianor Shah on LinkedIn.
• Visit the Global Summits Institute website!