In this classic podcast replay, host Glenn Gooding sits down with Eduardo Lopez-Soriano, now Strategy Senior Director at UPS Capital, to discuss how shipping shapes customer experience and loyalty in e-commerce. Together, they explore the impact of pandemic-driven e-commerce growth, supply chain risks, and the consequences of negative shipping experiences for SMBs.

They also break down the difference between shipping insurance (like UPS Capital’s InsureShield) and carrier liability, highlighting how SMBs can improve customer satisfaction and stay competitive—especially during periods of inflation.

With over 20 years of supply chain expertise, Eduardo shares actionable strategies to help SMBs protect shipments and streamline shipping workflows. To learn more about InsureShield, visit: https://bit.ly/3CJkR6G.