The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
Content provided by Tony Dao, PharmD, EMBA, CPHIMS, FCPhA, Tony Dao, EMBA, and CPHIMS. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tony Dao, PharmD, EMBA, CPHIMS, FCPhA, Tony Dao, EMBA, and CPHIMS or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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323. Navigating Pharmacy IT - Lessons Learned From an Informatics Team Panel Discussion feat. Drs. Aaron Tse, Phuong Wood, and Kevin Tien
Manage episode 481452986 series 2499875
Content provided by Tony Dao, PharmD, EMBA, CPHIMS, FCPhA, Tony Dao, EMBA, and CPHIMS. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tony Dao, PharmD, EMBA, CPHIMS, FCPhA, Tony Dao, EMBA, and CPHIMS or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
323. Navigating Pharmacy IT - Lessons Learned From an Informatics Team Panel Discussion feat. Drs. Aaron Tse, Phuong Wood, and Kevin Tien
Intended Audience: Everyone
I'm excited to share highlights from an insightful new episode featuring a panel discussion with my colleagues, Drs. Aaron Tse, Phuong Wood, and Kevin Tian. This episode brings you lessons learned from seasoned informatics pharmacists, reflecting on years of experience and the ever-evolving landscape of pharmacy IT.
Key Takeaways & Lessons Learned:
If It Can Break, It Probably Will Kevin underscores the importance of thoughtful proofing of IT systems and workflows. Everything must be robustly validated and meticulously documented because, as he puts it, “users will always find a way around things—whether intentionally or not!” ➡️ Documentation is your safety net for when things go awry or users take unanticipated shortcuts.
The Power of Knowing the Full Process Phuong shares how understanding workflows from start to finish is crucial. Her experience managing medication billing and troubleshooting claim rejections revealed just how important it is to grasp the entire process—not just your silo. ➡️ The more you know about upstream and downstream effects, the better you can problem-solve and support your colleagues.
Don’t Take “No” for an Answer Aaron encourages all informatics professionals not to settle for the first “no”—especially from vendors or even within your own IT teams. Always dig deeper: is it a technical limitation, a resource issue, or simply a lack of knowledge? ➡️ Keep asking—sometimes solutions are possible with a little persistence!
Consistency & Team Cohesion The group discusses the importance of having a unified approach as a team. Even when documentation is lacking, shared values and consistent methods ensure smooth handoffs and reliable support for end users.
A final piece of advice is everyone should always be open to learning, prioritize effectively, and—above all—never forget you’re a pharmacist first. Whether you’re building, troubleshooting, or translating needs between teams, patient care is at the heart of everything you do.
Disclaimer: Views expressed are those of the individuals and do not reflect thoughts and opinions of any entity with which speakers have been, is now, or will be affiliated.
New to LinkedIn and not sure where to start? Download my free ebook, "Professional Networking Unlocked", at https://www.tonydaopharmd.com/#ebook
Follow us on social media!
Twitter: @pharmacyitme
Instagram: @pharmacyinformatics
LinkedIn: https://www.linkedin.com/company/pharmacyitme/
Website: Pharmacy IT & Me
Email: [email protected]
Follow Tony's personal Twitter account at @tonydaopharmd
Network with other pharmacists at Pharmacists Connect!
http://pharmacistsconnect.com
For more information on pharmacy informatics, check out some of the following useful links:
ASHP's Section of Pharmacy Informatics and Technology: https://www.ashp.org/Pharmacy-Informaticist/Section-of-Pharmacy-Informatics-and-Technology/
HIMSS: https://www.himss.org/resources/pharmacy-informatics-and-its-cross-functional-role-healthcare
Disclaimer: Views expressed are my own and do not reflect thoughts and opinions of any entity with which I have been, am now, or will be affiliated.
372 episodes
Share
Manage episode 481452986 series 2499875
Content provided by Tony Dao, PharmD, EMBA, CPHIMS, FCPhA, Tony Dao, EMBA, and CPHIMS. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tony Dao, PharmD, EMBA, CPHIMS, FCPhA, Tony Dao, EMBA, and CPHIMS or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
323. Navigating Pharmacy IT - Lessons Learned From an Informatics Team Panel Discussion feat. Drs. Aaron Tse, Phuong Wood, and Kevin Tien
Intended Audience: Everyone
I'm excited to share highlights from an insightful new episode featuring a panel discussion with my colleagues, Drs. Aaron Tse, Phuong Wood, and Kevin Tian. This episode brings you lessons learned from seasoned informatics pharmacists, reflecting on years of experience and the ever-evolving landscape of pharmacy IT.
Key Takeaways & Lessons Learned:
If It Can Break, It Probably Will Kevin underscores the importance of thoughtful proofing of IT systems and workflows. Everything must be robustly validated and meticulously documented because, as he puts it, “users will always find a way around things—whether intentionally or not!” ➡️ Documentation is your safety net for when things go awry or users take unanticipated shortcuts.
The Power of Knowing the Full Process Phuong shares how understanding workflows from start to finish is crucial. Her experience managing medication billing and troubleshooting claim rejections revealed just how important it is to grasp the entire process—not just your silo. ➡️ The more you know about upstream and downstream effects, the better you can problem-solve and support your colleagues.
Don’t Take “No” for an Answer Aaron encourages all informatics professionals not to settle for the first “no”—especially from vendors or even within your own IT teams. Always dig deeper: is it a technical limitation, a resource issue, or simply a lack of knowledge? ➡️ Keep asking—sometimes solutions are possible with a little persistence!
Consistency & Team Cohesion The group discusses the importance of having a unified approach as a team. Even when documentation is lacking, shared values and consistent methods ensure smooth handoffs and reliable support for end users.
A final piece of advice is everyone should always be open to learning, prioritize effectively, and—above all—never forget you’re a pharmacist first. Whether you’re building, troubleshooting, or translating needs between teams, patient care is at the heart of everything you do.
Disclaimer: Views expressed are those of the individuals and do not reflect thoughts and opinions of any entity with which speakers have been, is now, or will be affiliated.
New to LinkedIn and not sure where to start? Download my free ebook, "Professional Networking Unlocked", at https://www.tonydaopharmd.com/#ebook
Follow us on social media!
Twitter: @pharmacyitme
Instagram: @pharmacyinformatics
LinkedIn: https://www.linkedin.com/company/pharmacyitme/
Website: Pharmacy IT & Me
Email: [email protected]
Follow Tony's personal Twitter account at @tonydaopharmd
Network with other pharmacists at Pharmacists Connect!
http://pharmacistsconnect.com
For more information on pharmacy informatics, check out some of the following useful links:
ASHP's Section of Pharmacy Informatics and Technology: https://www.ashp.org/Pharmacy-Informaticist/Section-of-Pharmacy-Informatics-and-Technology/
HIMSS: https://www.himss.org/resources/pharmacy-informatics-and-its-cross-functional-role-healthcare
Disclaimer: Views expressed are my own and do not reflect thoughts and opinions of any entity with which I have been, am now, or will be affiliated.
372 episodes
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Similar to Pharmacy, IT, & Me: Your Informatics Pharmacist Podcast
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
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continue reading
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continue reading
Flash Forward is a show about possible (and not so possible) future scenarios. What would the warranty on a sex robot look like? How would diplomacy work if we couldn’t lie? Could there ever be a fecal transplant black market? (Complicated, it wouldn’t, and yes, respectively, in case you’re curious.) Hosted and produced by award winning science journalist Rose Eveleth, each episode combines audio drama and journalism to go deep on potential tomorrows, and uncovers what those futures might re ...
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continue reading
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continue reading
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…
continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
…
continue reading
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…
continue reading
We help founders make something people want.
…
continue reading
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Go offline with the Player FM app!
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