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Mapping the Customer Journey | FrameworkFocus™

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Manage episode 482724028 series 10998
Content provided by Pharmacy Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pharmacy Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this episode of FrameworkFocus, VP of Customer Success Jackie Maitland is joined by Eric Fernandez and Dustin Harbison to explore the full customer journey at SoftWriters—from first engagement through implementation, account management, and long-term growth. Together, they share how collaboration, transparency, and continuous feedback shape a partnership built for lasting success in the long-term care pharmacy space.

  continue reading

1748 episodes

Artwork
iconShare
 
Manage episode 482724028 series 10998
Content provided by Pharmacy Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pharmacy Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

In this episode of FrameworkFocus, VP of Customer Success Jackie Maitland is joined by Eric Fernandez and Dustin Harbison to explore the full customer journey at SoftWriters—from first engagement through implementation, account management, and long-term growth. Together, they share how collaboration, transparency, and continuous feedback shape a partnership built for lasting success in the long-term care pharmacy space.

  continue reading

1748 episodes

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