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Growing Up B2B Podcast. Dialing Into Success: a Call Center into a Legacy with Richard Blank
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How do you build a business during a recession—and turn it into a legacy?
In this episode of the Growing Up B2B Podcast, Ed Delia, PCM Delia sits down with Richard Blank, CEO of Costa Rica's Call Center, who shares how family values, relentless perseverance, and people-first leadership helped him scale a company with heart.
He discusses the dynamics of working with family, including his wife and nephew, and the importance of open communication and respect. Richard also explores the future of the call center industry amidst technological advancements and offers advice for couples in business.
In this episode of Growing Up B2B, Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background. From hiring his 13-year-old nephew to co-leading with his wife, Richard's insights into succession, culture, and growth are a masterclass in legacy-driven business.
https://youtu.be/RetVWs1-VTk
https://youtube.com/shorts/USm7tYZcVWI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Delia Associates , Ed Delia, Growing Up B2B Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
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