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Spark and Ignite Your Marketing Podcast. Host Beverly Cornell sits down with Richard Blank
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In this enchanting episode of Spark and Ignite Your Marketing, host Beverly Cornell sits down with Richard Blank, CEO of Costa Rica’s Call Center. Richard’s story is one of bold moves and building a business that thrives on empathy, gamification, and yes—pinball machines. Richard shares his secrets to igniting employee engagement and delivering exceptional customer experiences. Tune in to discover how culture, connection, and a little magic can transform your business. A Call Center Success Story with Richard Blank
Did you know that call centers in Costa Rica are gaining attention worldwide? In this episode of 'Spark and Ignite Your Marketing,' host Beverly Cornell is joined by Richard Blank, the CEO of Costa Rica's Call Center. Richard shares his unique journey of moving from Philadelphia to Costa Rica over 20 years ago and building a thriving call center business.Hear inspiring stories about training over 10,000 bilingual telemarketers, offering scholarships for language students, and maintaining a passionate and motivated team. Join us for an engaging conversation filled with valuable insights, personal anecdotes, and a celebration of connection and human-centric business practices.
00:00 Introduction to Costa Rica's Call Center Industry
00:39 Meet Richard Blank: From Philadelphia to Costa Rica
00:49 Building a Unique Company Culture
02:21 The Journey of Growth and Expansion
04:03 The Role of Gamification in Call Centers
04:59 The Human Touch in the Age of AI
08:09 Challenges in the Call Center Industry
10:20 The Importance of Honor and Professional Ethics
12:16 Richard's Personal Journey and Inspirations
15:29 Creating a Positive Work Environment
16:36 The Importance of Assertiveness and Balance
17:21 Mentorship and Recognition
18:45 Marketing Strategies and Respect for Telemarketers
19:43 Lightning Round: Quick Insights
22:38 Reflecting on Success and Early Challenges
29:14 Advice for Young Entrepreneurs
32:11 Conclusion and Final Thoughts
Three Key Topics Covered:
Gamification in the Workplace: Richard introduces gamification into his call center with creative elements like pinball machines and friendly competitions, creating an atmosphere of fun and motivation.
https://youtu.be/6YTUFREg_1g
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Beverly Cornell, Spark and Ignite Your Marketing, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
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