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Empowering Teams Through Intentional Process Creation - with Benjamin Serven
Manage episode 463420214 series 3607113
In this powerful episode, we discuss the importance of documenting and automating business processes to enhance efficiency and customer service in property management. Benjamin Servin shares insights on determining what to automate, the essential first steps in process documentation, and the critical role of accountability and culture in developing effective strategies for growth.
• Understanding the balance between what can and should be automated
• Establishing a mindset shift towards becoming a process-oriented leader
• Identifying high-repetition processes as a priority for documentation
• Importance of accountability in the process improvement journey
• Acknowledging the significance of aligning hiring practices with core values
• Common pitfalls to avoid when implementing new processes
• Emphasizing that processes are valuable only when actively used
Join fellow property management entrepreneurs and 6 expert coaches in a small, private high level event at a mansion style venue with a private chef and personally selected attendees to maximize the value you receive while at the event.
Join the waitlist for additional information here: https://ONYXwaitlist.com
Save the dates! July 13th - 16th, 2025
visit pmsuccess.com for more value packed property management related information or to hire Tony as your property management coach.
Chapters
1. Process Automation in Property Management (00:00:00)
2. Developing Processes and Policies for Success (00:12:53)
3. Empowering Employees Through Coaching (00:22:05)
4. Importance of Year-Round Coaching and Processes (00:26:10)
5. Building Process Accountability and Delegation (00:31:47)
6. Collaborative Approach in Business Development (00:37:21)
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