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Traditional property management is facing disruption as AI technology, wealth transfer, and housing affordability create an industry inflection point similar to major business transformations like Netflix overtaking Blockbuster. Pablo Gonzalez of Vendoroo discusses how embracing AI-native solutions will fundamentally change the value proposition for property managers.
• AI's true value lies in solving emotional problems, not just automating spreadsheets
• Property management technology is evolving from process-driven to context-driven solutions
• Companies differentiating through AI must translate technical capabilities into specific client benefits
• Creating a category of one requires evangelizing the problem, not just promoting your brand
• Future property management will fragment from binary choices into numerous specialized service models
• Generational wealth transfer is creating different customer expectations about service and technology
• The dominant solution of today will inevitably lose market share as new AI-powered options emerge
• Success requires delivering exceptional human experiences while letting AI handle routine tasks
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