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Experience, Retention, and Loyalty

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Manage episode 487550625 series 3451513
Content provided by Crystal Vilkaitis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Crystal Vilkaitis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

What do Disney-level customer experiences have to do with your bottom line? A lot more than you might think. In this episode, Vance Morris—a former Disney World executive turned customer experience strategist—reveals the secrets behind turning casual buyers into loyal fans.

Drawing from years of real-world experience at one of the world’s most customer-obsessed brands, Vance shares powerful strategies that retailers and e-commerce businesses can use to boost retention, create memorable brand moments, and stand out in a competitive market. From the underrated value of print ads to the magic behind intentional experiences, this episode is packed with insights for businesses serious about customer loyalty.

[8:50] How to turn first-time buyers into repeat customers

[15:22] Why print ads still work in a digital age

[16:41] The crucial mindset shift every retailer needs

[21:15] How customer experience drives loyalty and long-term retention

[22:53] Disney-inspired strategies to transform your brand experience

[30:24] Using e-commerce packaging to elevate product perception and delight

Join the Rooted in Retail Facebook Group to continue the conversation
Love Rooted in Retail? Join IndERA—just $25/month, or go Pro and save $503 with code FM503 by 5/31.
Join our newsletter for all the latest marketing news for retailers
Show off your super fandom by getting your Rooted in Retail Merch!

  continue reading

Chapters

1. Experience, Retention, and Loyalty (00:00:00)

2. How to turn first-time buyers into repeat customers (00:08:50)

3. Why print ads still work in a digital age (00:15:22)

4. The crucial mindset shift every retailer needs (00:16:41)

5. How customer experience drives loyalty and long-term retention (00:21:15)

6. Disney-inspired strategies to transform your brand experience (00:22:53)

7. Using e-commerce packaging to elevate product perception and delight (00:30:24)

194 episodes

Artwork
iconShare
 
Manage episode 487550625 series 3451513
Content provided by Crystal Vilkaitis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Crystal Vilkaitis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

What do Disney-level customer experiences have to do with your bottom line? A lot more than you might think. In this episode, Vance Morris—a former Disney World executive turned customer experience strategist—reveals the secrets behind turning casual buyers into loyal fans.

Drawing from years of real-world experience at one of the world’s most customer-obsessed brands, Vance shares powerful strategies that retailers and e-commerce businesses can use to boost retention, create memorable brand moments, and stand out in a competitive market. From the underrated value of print ads to the magic behind intentional experiences, this episode is packed with insights for businesses serious about customer loyalty.

[8:50] How to turn first-time buyers into repeat customers

[15:22] Why print ads still work in a digital age

[16:41] The crucial mindset shift every retailer needs

[21:15] How customer experience drives loyalty and long-term retention

[22:53] Disney-inspired strategies to transform your brand experience

[30:24] Using e-commerce packaging to elevate product perception and delight

Join the Rooted in Retail Facebook Group to continue the conversation
Love Rooted in Retail? Join IndERA—just $25/month, or go Pro and save $503 with code FM503 by 5/31.
Join our newsletter for all the latest marketing news for retailers
Show off your super fandom by getting your Rooted in Retail Merch!

  continue reading

Chapters

1. Experience, Retention, and Loyalty (00:00:00)

2. How to turn first-time buyers into repeat customers (00:08:50)

3. Why print ads still work in a digital age (00:15:22)

4. The crucial mindset shift every retailer needs (00:16:41)

5. How customer experience drives loyalty and long-term retention (00:21:15)

6. Disney-inspired strategies to transform your brand experience (00:22:53)

7. Using e-commerce packaging to elevate product perception and delight (00:30:24)

194 episodes

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