In this bonus episode of Leaders in Medical Billing, we’re bringing you the full replay of our most recent, live webinar: AI for Patient Billing.

Hosted by Chanie Gluck, this session features a deep dive into how artificial intelligence is transforming one of the most overlooked — and increasingly critical — parts of the revenue cycle.

You’ll hear from two seasoned RCM leaders actually using AI in the field:

• Jeff Robertson, CEO of Nexus, shares how AI tools like Raxia helped one client double monthly patient payments and reduce average days to payment by over 50%.

• John Gwin, CEO of Auctus Group, walks us through his experience using Inbox Health and other platforms to boost collection velocity while maintaining a strong patient experience.

They break down:

• The shift in revenue mix and why patient payments can no longer be ignored

• How to evaluate and select AI tools based on EMR integration, pricing models, and long-term ROI

• The importance of front desk processes — from capturing contact details to coaching staff on payment conversations

• Real-world metrics, implementation timelines, and what to expect as these platforms evolve

Whether you’re new to AI or already exploring automation, this episode is packed with tactical insights and hard-won lessons to help you stay ahead.

👉 Listen in, take notes, and start optimizing your patient billing workflows today.