In this episode of Leaders in Medical Billing, host Chanie Gluck is joined by Paula Hall, a global healthcare consultant with decades of experience in clinical care and healthcare administration. With an astounding 63 credentials, Paula has led transformative revenue cycle and healthcare improvement projects across the United States, India, Africa, the Middle East, and beyond.

Paula shares the story of how she became part of one of the first outsourced U.S. billing project to India to jumpstart her global career. She discusses the evolution of international healthcare systems and highlights the importance of Clinical Documentation Improvement (CDI) in driving better patient outcomes and reimbursement.

Now based in Dubai, Paula is launching an internationally accredited online CDI course, empowering healthcare professionals worldwide to strengthen their documentation skills. From training over 250 physicians to consulting on setting up and managing healthcare facilities in the UAE, her passion for global healthcare excellence is unmatched.

Whether you're a billing company owner, CDI professional, or healthcare leader—this episode is packed with years of experience, strategy, and inspiration across borders.

You can learn more about Paula’s CDI course here: www.cdi.training

And her consulting business here: https://innovationplus.ae/

Sponsored by 4D Global, empowering medical billing companies through offshore staffing, automation, AI and technology.