How do you go from burnout to building a thriving pet care business? In this episode, Angela Watts of Pawsitive Dawg Walking shares her journey of navigating personal and professional challenges while scaling her business. She discusses the importance of building a strong management team, creating effective SOPs, and empowering employees to take ownership. Whether you’re starting out or scaling up, Angela’s insights will inspire you to streamline operations, support your team, and grow with purpose.

Main topics:

• Building a supportive management team
• Creating effective training programs
• Developing and refining SOPs
• Balancing personal and business challenges
• Scaling sustainably with employee empowerment

Main takeaway: "Building a strong management team, empowering employees, and implementing clear SOPs are essential for scaling a pet care business sustainably while maintaining high-quality service.”

Scaling your pet care business isn’t just about working harder—it’s about creating the right foundation for growth. A strong management team, backed by clear and effective systems, allows your business to run smoothly even when you’re not there. By empowering your employees with the tools and support they need to succeed, you’ll foster a team that’s invested in your vision and your clients’ happiness. Growth doesn’t have to mean chaos—when you focus on the people and processes that matter most, you can scale sustainably while maintaining the high-quality care your clients and their pets deserve.

About our guest:

Angela Watts is the owner of Pawsitive Dawg Walking, a thriving pet care business based in Waltham, Massachusetts. With over a decade of experience in the pet care industry, Angela has built her company from the ground up, overcoming personal and professional challenges to create a business rooted in compassion, teamwork, and exceptional care. A former special education teacher, Angela brings her teaching expertise to the training and development of her team, ensuring consistent, high-quality service for her clients. Known for her innovative approach to management and her dedication to her community, Angela is passionate about empowering her team and setting a high standard for the pet care industry. When she’s not running her business, Angela enjoys spending time with her beloved dog, Okie, and mentoring other pet care professionals to help elevate the industry as a whole.

Links:

Email: [email protected]

https://www.pawsitivedawgwalking.com

https://www.facebook.com/PawsitiveDawgWalking/

https://www.instagram.com/pawsitivedawgwalking/

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Full show notes and transcript

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