How do you build a pet sitting business that becomes a household name? Justina Allen-Yancey, owner of Justina's Pet Sitting, shares how she turned her business into an award-winning, community-trusted brand. She dives into the power of team management, setting clear client expectations, and why networking is key to sustainable growth. Justina also discusses how proactive planning, volunteer work, and local recognition have helped her business stand out in a competitive market. Whether you're looking to refine your policies, grow your team, or strengthen your community presence, this episode is full of valuable insights to help you build a thriving pet care business.

Main topics:

• Building trust through community engagement
• Setting and enforcing client expectations
• Managing a growing pet care team
• Leveraging awards for business growth
• Proactive planning for pet care

Main takeaway: "We've in the long game to earn the trust of the people around us, and we've done that just by getting really involved in things that are going on in the community." – Justina Allen-Yancey

Trust isn't built overnight—it's earned through consistent actions, clear standards, and a genuine presence in your community. 🏡 Justina Allen-Yancey reminds us that being actively involved, setting high expectations for service, and staying engaged with clients creates long-term credibility. Whether it's through networking, volunteering, or maintaining strong business policies, every touchpoint with your community reinforces your reputation. When people know they can count on you, they don't just hire you—they recommend you. 🌟

How are you strengthening trust in your business?

About our guest"

Justina's Pet Sitting Service, LLC was founded by Justina Allen-Yancey in 2018. Justina's love of animals is immediately apparent to anyone who meets her, which is why she decided to ditch her day job and start a pet sitting business. After years in Corrections and Non-profits, Justina knew it was time to get out of the office setting as she hated leaving her own dog, Neville, home alone all day. It felt natural to switch gears and follow a career she is completely passionate about. Justina now runs the company with her husband, Drew Yancey.

Justina has lived in Prior Lake since 2014 and Drew joined her in 2020. Their fur family consists of dogs, cats, bunnies, guinea pigs, and lots of fish!

Justina and her carefully selected team of employees are here to ensure all of your pet's unique needs are being met. We understand how important it is for your pet to be cared for and loved while you are away. We also strive to keep your pet's routine as normal as possible so they are comfortable and happy while in our care. Our own pets are our family members and we will treat your babies like they are our own!

Links:

previously on: https://www.petsitterconfessional.com/episodes/343

[email protected]

https://justinaspetsitting.com

Facebook: https://www.facebook.com/justinaspetsitting/

Instagram: https://www.instagram.com/justinaspetsitting/

Spots Last Stop: https://spotslaststop.org

Links:

Check out our Starter Packs

See all of our discounts!

Check out ProTrainings Code: CPR-petsitterconfessional for 10% off

📞 Call us: (636) 364-8260

Follow us on: Instagram, Facebook, Twitter

Email us at: [email protected]

Full show notes and transcript

Sponsored by:

❤️ Our AMAZING Patreon Supporters

Time to Pet Visit: https://timetopet.com/confessional Code: 50% off first 3 months

National Association of Professional Pet Sitters: www.petsitters.org