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Episode 49: Coaching application
Manage episode 230092813 series 2318117
Content provided by ServiceNow Community TechBytes and ServiceNow Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Community TechBytes and ServiceNow Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers:
- Roles: coach and trainee
- The coaching process
- Virtual coaching
- Building coaching into a workflow
- Integrating other ServiceNow capabilities
For more information, see:
- Product Documentation: Coaching
- Product Documentation: Coaching release notes
Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/listener for privacy information.
86 episodes
Share
Manage episode 230092813 series 2318117
Content provided by ServiceNow Community TechBytes and ServiceNow Community. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ServiceNow Community TechBytes and ServiceNow Community or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers:
- Roles: coach and trainee
- The coaching process
- Virtual coaching
- Building coaching into a workflow
- Integrating other ServiceNow capabilities
For more information, see:
- Product Documentation: Coaching
- Product Documentation: Coaching release notes
Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/listener for privacy information.
86 episodes
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Similar to ServiceNow TechBytes
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
…
continue reading
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continue reading
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continue reading
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continue reading
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…
continue reading
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…
continue reading
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continue reading
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continue reading
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continue reading
Player FM - Podcast App
Go offline with the Player FM app!
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