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Content provided by iDrive Logistics and IDrive Logistics. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by iDrive Logistics and IDrive Logistics or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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How Shipping Either Helps or Hurts Customer Experience

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Content provided by iDrive Logistics and IDrive Logistics. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by iDrive Logistics and IDrive Logistics or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

This week, Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty. Jake also throws in a bonus story that you won’t want to miss!

Key Topics:

  • Differences between UPS and FedEx
  • Shipping and brand image
  • Creating customer experience with packaging

Related Articles:

Follow iDrive Logistics on Social Media!

  continue reading

19 episodes

Artwork
iconShare
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on February 20, 2025 01:28 (3M ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 305055284 series 2996851
Content provided by iDrive Logistics and IDrive Logistics. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by iDrive Logistics and IDrive Logistics or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

This week, Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty. Jake also throws in a bonus story that you won’t want to miss!

Key Topics:

  • Differences between UPS and FedEx
  • Shipping and brand image
  • Creating customer experience with packaging

Related Articles:

Follow iDrive Logistics on Social Media!

  continue reading

19 episodes

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