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How Shipping Either Helps or Hurts Customer Experience
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Manage episode 305055284 series 2996851
This week, Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty. Jake also throws in a bonus story that you won’t want to miss!
Key Topics:
- Differences between UPS and FedEx
- Shipping and brand image
- Creating customer experience with packaging
Related Articles:
- https://www.idrivelogistics.com/blog/https-www-idrivelogistics-com-preparing-for-peak-season-now
- https://www.idrivelogistics.com/blog/https-www-idrivelogistics-com-single-sourcing-carriers
Follow iDrive Logistics on Social Media!
19 episodes
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on February 20, 2025 01:28 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 305055284 series 2996851
This week, Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty. Jake also throws in a bonus story that you won’t want to miss!
Key Topics:
- Differences between UPS and FedEx
- Shipping and brand image
- Creating customer experience with packaging
Related Articles:
- https://www.idrivelogistics.com/blog/https-www-idrivelogistics-com-preparing-for-peak-season-now
- https://www.idrivelogistics.com/blog/https-www-idrivelogistics-com-single-sourcing-carriers
Follow iDrive Logistics on Social Media!
19 episodes
All episodes
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