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025 INTERVIEW: John Caven - GM, St. George’s Golf and Country Club - Investing in People, Benchmarking Beyond Golf, Continuous Learning, and Staying Curious with AI

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Manage episode 477080982 series 3646238
Content provided by AceCall.ai. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by AceCall.ai or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

📞 Want to start tinkering with A.I. at your golf club?

Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

Just let our AI Receptionist know that's what you are calling for and we will send it over to you right away.

And test our "AceCall Golf Club" receptionist while you're at it—ask it anything a caller might ask a semi-private, year-round golf club. You'll be amazed at what Voice AI can do for your operation.

-------------------------------------------------------------------

In this episode of The AceCall.ai Podcast, we sit down with John Caven, the esteemed General Manager of St. George’s Golf and Country Club, one of Canada’s most prestigious private clubs and the host of the 2022 RBC Canadian Open.

With a rich background that spans across Scotland and Canada, John shares the lessons he's learned from a global career in golf club management—including key takeaways from his time at the world-class Loch Lomond Golf Club.

We dive deep into the evolution of the GM role, the challenges facing modern clubs, and how top-tier leadership balances tradition with innovation.

We also explore:

  • The power of cultivating an “owner mindset” among members and staff

  • Creative capital planning and facility upgrades that protect club longevity

  • The realities of post-COVID staffing and what works to attract top talent

  • Why AI will play a pivotal role in personalizing the member experience and supporting frontline teams

  • How small details—like remembering how a member takes their coffee—can make world-class impressions

If you’re a current or aspiring General Manager, this is a masterclass in thoughtful leadership, operational excellence, and adapting to a fast-changing industry—straight from someone who’s done it at the highest level on both sides of the pond.

👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI in golf club management!

🔗 Listen on Apple, Google, and all other podcast players here: https://acecall.ai/podcast

🔊 Listen Now and Take Your Club to the Next Level!

#GolfPodcast #GolfClubManagement #GolfLeadership #GolfBusiness #GolfOperations #AIForGolf #VoiceAI #GolfTech

  continue reading

28 episodes

Artwork
iconShare
 
Manage episode 477080982 series 3646238
Content provided by AceCall.ai. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by AceCall.ai or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

📞 Want to start tinkering with A.I. at your golf club?

Call +1 (866) 838-8581 to claim your FREE copy of The Golf Club A.I. Amplifier™, a short, high-value guide designed to help you maximize your productivity with ChatGPT—whether you’re brand new to it or already using AI.

Just let our AI Receptionist know that's what you are calling for and we will send it over to you right away.

And test our "AceCall Golf Club" receptionist while you're at it—ask it anything a caller might ask a semi-private, year-round golf club. You'll be amazed at what Voice AI can do for your operation.

-------------------------------------------------------------------

In this episode of The AceCall.ai Podcast, we sit down with John Caven, the esteemed General Manager of St. George’s Golf and Country Club, one of Canada’s most prestigious private clubs and the host of the 2022 RBC Canadian Open.

With a rich background that spans across Scotland and Canada, John shares the lessons he's learned from a global career in golf club management—including key takeaways from his time at the world-class Loch Lomond Golf Club.

We dive deep into the evolution of the GM role, the challenges facing modern clubs, and how top-tier leadership balances tradition with innovation.

We also explore:

  • The power of cultivating an “owner mindset” among members and staff

  • Creative capital planning and facility upgrades that protect club longevity

  • The realities of post-COVID staffing and what works to attract top talent

  • Why AI will play a pivotal role in personalizing the member experience and supporting frontline teams

  • How small details—like remembering how a member takes their coffee—can make world-class impressions

If you’re a current or aspiring General Manager, this is a masterclass in thoughtful leadership, operational excellence, and adapting to a fast-changing industry—straight from someone who’s done it at the highest level on both sides of the pond.

👉 Don’t forget to subscribe to The AceCall.ai Podcast for more expert insights on AI in golf club management!

🔗 Listen on Apple, Google, and all other podcast players here: https://acecall.ai/podcast

🔊 Listen Now and Take Your Club to the Next Level!

#GolfPodcast #GolfClubManagement #GolfLeadership #GolfBusiness #GolfOperations #AIForGolf #VoiceAI #GolfTech

  continue reading

28 episodes

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