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Episode 43 - Strategies to Providing Memorable Customer Experiences
Manage episode 207052872 series 1462884
Content provided by Andrew Griffiths and Bree James, Andrew Griffiths, and Bree James. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Griffiths and Bree James, Andrew Griffiths, and Bree James or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Are your staff passionate about creating loyal customers for your business? Making a lasting impression on clients is important. One way to do this is to provide an outstanding customer experience. Customers expect reliability, but they also search for innovation. So, that’s why today on the Business over Breakfast podcast, Bree and Andrew are discussing customer service and the need to provide both certainty and uncertainty in business.
In this episode, Bree also chats to Cate Schreck who shares her insights on motivating staff to provide the best customer service they possibly can. Cate is the Founder and Managing Director of Lightbulb Training Solutions and the author of The A-Z of Service Excellence. Cate is a highly sought after and inspirational workplace trainer who uses a 6 Step ACTION processto save businesses across Australia time and money by turning on the service excellence lights of frontline employees.
We also discuss things like:
- The changing world of customer expectations; it is complicated.
- The need for customer reliability as well as innovation.
- Connecting and engaging with customers.
- The importance of soft skills in customer service.
- The 6 step ACTION process.
- How to deal with difficult and angry customers.
- Motivating staff to do the best they can do.
- Engaging empathy when dealing with difficult customers.
- Five tips for managing the need for consistency and inconsistency with customers.
Links
67 episodes
Share
Manage episode 207052872 series 1462884
Content provided by Andrew Griffiths and Bree James, Andrew Griffiths, and Bree James. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Griffiths and Bree James, Andrew Griffiths, and Bree James or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
Are your staff passionate about creating loyal customers for your business? Making a lasting impression on clients is important. One way to do this is to provide an outstanding customer experience. Customers expect reliability, but they also search for innovation. So, that’s why today on the Business over Breakfast podcast, Bree and Andrew are discussing customer service and the need to provide both certainty and uncertainty in business.
In this episode, Bree also chats to Cate Schreck who shares her insights on motivating staff to provide the best customer service they possibly can. Cate is the Founder and Managing Director of Lightbulb Training Solutions and the author of The A-Z of Service Excellence. Cate is a highly sought after and inspirational workplace trainer who uses a 6 Step ACTION processto save businesses across Australia time and money by turning on the service excellence lights of frontline employees.
We also discuss things like:
- The changing world of customer expectations; it is complicated.
- The need for customer reliability as well as innovation.
- Connecting and engaging with customers.
- The importance of soft skills in customer service.
- The 6 step ACTION process.
- How to deal with difficult and angry customers.
- Motivating staff to do the best they can do.
- Engaging empathy when dealing with difficult customers.
- Five tips for managing the need for consistency and inconsistency with customers.
Links
67 episodes
All episodes
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Similar to The Business Over Breakfast Podcast
The daily drama of money and work from the BBC.
…
continue reading
Weekly ideas, insights, and tips on management from Harvard Business Review.
…
continue reading
The #1 podcast for agents. We talk with Real Estate Agents who sell more than 50 Million dollars a year in volume and find out how they do it. We uncover their stories, secrets and tips & tricks. We bring on top producers, coaches and authors and do a deep dive
…
continue reading
Unlike other business podcasts. No filler and no fluff. HTE is a show for people looking to take charge of their lives and build a successful online business. People who are looking for their next business idea, getting started online, and how to start a business. We understand that starting a business and doing work that matters is not always easy, but it is worth it. Learn more at https://hacktheentrepreneur.com/podcasts/
…
continue reading
Tim Reid (AKA Timbo) interviews the most innovative founders in the world of small business. In this award winning podcast business owners share where their original business idea came from, how they got it to market and the strategies they used that led to their business’s unprecedented growth. Tim Reid's curiosity for what makes business owners tick and his passion for small business success means that every episode is chock full of marketing gold that will help you build that beautiful bu ...
…
continue reading
The definitive business podcast from the BBC. Each week, the BBC's Evan Davis is joined by bosses, entrepreneurs and industry experts, to lift the lid on how their businesses work, and what it’s like to be in charge. They discuss a big issue, a big challenge, or a big question facing their industry. From managing AI to managing millennials, from supermarkets to supercharging a new product. And our guests will share their stories of success and failure along the way. Podcasts are published ev ...
…
continue reading
How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
…
continue reading
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