Empathy in the Workplace with Author and Empathy Advocate Maria Ross
Manage episode 473183774 series 2883487
Empathy advocate and author of The Empathy Dilemma, Maria Ross discusses how empathy fosters transparency in leadership. Learn practical strategies to build trust, improve communication, and inspire teams by leading with empathy. Explore how transparent leadership creates stronger connections, boosts morale, and drives organizational success.
In this episode:
- How the definition of empathy has changed over time
- What empathy means in today's workplace
- What to do when empathy has been weaponized
- The 5 pillars of empathetic leadership
Show Guest:
Maria Ross is a speaker, author, strategist, and empathy advocate. She has spoken in front of TED stages and at top conferences and companies, and she’s been featured in NPR, Entrepreneur, and Forbes. Her newly-released book, The Empathy Dilemma, is described as “refreshing” by Dan Pink and a powerful “balance of empathy and accountability” by Dorie Clark. Maria lives in Northern California where you may find her sipping red wine, doing CrossFit, or indulging in a British crime drama.
Jill Griffin, host of The Career Refresh, delivers expert guidance on workplace challenges and career transitions. Jill leverages her experience working for the world's top brands like Coca-Cola, Microsoft, Hilton Hotels, and Martha Stewart to address leadership, burnout, team dynamics, and the 4Ps (perfectionism, people-pleasing, procrastination, and personalities).
Visit JillGriffinCoaching.com for more details on:
- Book a 1:1 Career Strategy and Executive Coaching HERE
- Gallup CliftonStrengths Corporate Workshops to build a strengths-based culture
- Team Dynamics training to increase retention, communication, goal setting, and effective decision-making
- Keynote Speaking
- Grab a personal Resume Refresh with Jill Griffin HERE
Follow @JillGriffinOffical on Instagram for daily inspiration
Connect with and follow Jill on LinkedIn
Chapters
1. Introduction to Maria Ross & Her Book (00:00:00)
2. Defining True Empathy in Leadership (00:02:05)
3. Balancing Empathy with Accountability (00:09:13)
4. Building Trust in Workplace Relationships (00:16:12)
5. Return to Office Debates & Hybrid Solutions (00:20:48)
6. Empathy Hijacking: When Sharing Goes Wrong (00:30:50)
7. The Five Pillars of Effective Leadership (00:36:35)
8. Advice for Working with Unempathetic Leaders (00:45:30)
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