In the last episode, we discussed how ROI is a crucial metric, but it's not the only one.

In this episode, we dive deeper to explore the concept of "last mile" in digital transformation.

We explain why achieving real business value often requires closing the gap between foundational digital initiatives and tangible results.

The conversation covers:

• Why strong ROI can sometimes mask a lack of business value

• The "last mile problem" analogy applied to data analytics and customer experience

• Examples of gaps that can hinder value creation

• Two methods for "pressure testing" the viability and scalability of your initiatives

• The importance of considering seemingly small details that can trip up progress

Timestamps

02:20 Analogy of the "last mile problem" in digital transformation

04:20 Examples of last mile gaps in data analytics and customer experience

11:15 Two methods for pressure testing your initiatives: viability and scalability

18:20 How seemingly small details can create roadblocks

24:20 Potential recurring segment on "last mile examples."

26:30 Wrap-up

Key Takeaways

• Don't be fooled by a high ROI if it doesn't translate to real business benefits.

• The last mile problem is the gap between completing digital initiatives and achieving tangible value.

• Common last-mile gaps include missing connections between data and business processes, lack of automation, and underdeveloped skill sets.

• Pressure testing your initiatives with considerations of viability and scalability can help identify potential roadblocks.

• Even minor details, like missing software connectors, can prevent your initiatives from reaching their full potential.

Follow us:
e-CENS: https://e-cens.com/ - https://www.linkedin.com/company/e-cens-inc

Patrick: https://www.linkedin.com/in/psoch/

Mostafa: https://www.linkedin.com/in/mostafa-daoud/

And if you need help figuring out how to protect yourself from upcoming changes that could slow your growth, book a meeting with us and Patrick from here
https://e-cens.com/contact-us/