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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode of The Issuer Academy podcast, host Merusha Naidu is joined by Carl Raven, Head of Issuer Enablers at Visa, and Thomas Benjaminsen Normann, Product Director of Digital Services at Paymentology. Together, they dive into what it really means to innovate in issuing, from AI agents and tokenization to flex cards, cloud-first infrastructure, subscription managers, and ecosystem partnerships.
What You’ll Learn:
- How cloud infrastructure is becoming non-negotiable for scalable, reliable issuing platforms
- Why tokenization is evolving from a security layer to an intelligent control mechanism for AI-driven commerce
- The shift from cost-first to tech-first decision-making in issuer partnerships
- How to balance rapid innovation with infrastructure stability through configurable solutions
- Why transaction controls at the token level are an underutilized opportunity for enhanced user experience
- How to prepare for the explosion of tokens per card as AI agents and digital commerce evolve
Carl Raven is Head of Issuer Enablers at Visa, specializing in ecosystem partnerships and payment innovation. With vast experience in financial technology, he focuses on helping issuers navigate the evolving landscape of digital payments and cloud infrastructure.
Thomas Benjaminsen Normann serves as Product Director of Digital Services at Paymentology and CPO at MeaWallet, bringing dual expertise in processing and digital wallet solutions. Based in Oslo, he has been key in developing tokenization strategies and mobile payment solutions since 2012.
If you enjoyed this episode, make sure to subscribe so you don’t miss an episode, and don’t forget to rate and review on Apple Podcasts and Spotify - we appreciate all feedback from our listeners!
Episode Resources:
- Carl Raven on LinkedIn
- Thomas Benjaminsen Normann on LinkedIn
- Visa Website
- Merusha Naidu on LinkedIn
- Paymentology Website
The Issuer Academy: Innovate. Scale. Impact Podcast is handcrafted by our friends over at: fame.so
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