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This episode is a follow-up to a story I shared recently about a broken agreement with someone I’ve known and trusted for years.

But what stood out most in the aftermath wasn’t just what they did—it was what I could have done differently.

In reflection, I realized that part of the problem was how the agreement was made in the first place.

It reminded me of something I’ve taught for years: expectations are not the same as agreements, and when we confuse the two, we set ourselves and others up for failure.

In this episode, I dive into that lesson and share how I’ve started applying SMART agreements.

Listen now to learn how you can avoid the disappointment and frustration of agreements not kept!

🎧 Included is the link to one of my favorite recordings: Expectations vs. Agreements. It’s a simple but powerful message I keep coming back to time and again that has helped me have better relationships with EVERYONE in my life.

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Chapters

1. Intro & The Erosion of Trust (00:00:00)

2. The Importance of Responsibility (00:05:49)

3. Making SMART Agreements (00:11:24)

4. Building Accountability in Teams (00:15:57)

5. Final Thoughts and Free Download (00:17:12)

65 episodes