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Content provided by Rebecca Deyo, DC, Rebecca Deyo, and DC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rebecca Deyo, DC, Rebecca Deyo, and DC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.
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Do you know how to deescalate & protect your team?

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Manage episode 485291100 series 2805257
Content provided by Rebecca Deyo, DC, Rebecca Deyo, and DC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rebecca Deyo, DC, Rebecca Deyo, and DC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

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In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety.

You'll learn:

  • The full story behind the incident—and how we handled it.
  • What current research and healthcare standards say about de-escalation.
  • How to recognize when a patient crosses the line.
  • How to professionally and directly address inappropriate behavior as a clinic owner.
  • A simple outline for training your team on how to de-escalate situations with confidence.
  • Why it’s your responsibility to create a safe environment for your staff—and how that makes your practice stronger.

If you're a healthcare leader, this episode is for you.

🔗 Resources Mentioned:

Follow us on social media!

  continue reading

79 episodes

Artwork
iconShare
 
Manage episode 485291100 series 2805257
Content provided by Rebecca Deyo, DC, Rebecca Deyo, and DC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rebecca Deyo, DC, Rebecca Deyo, and DC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://staging.podcastplayer.com/legal.

Send us a text

In today’s episode of The Provider's Report, I’m sharing a real and intense situation that recently unfolded in our clinic—an incident involving verbal abuse toward a team member. We dive deep into the moment, our response, and most importantly: what it taught us about the importance of boundaries, de-escalation, and team safety.

You'll learn:

  • The full story behind the incident—and how we handled it.
  • What current research and healthcare standards say about de-escalation.
  • How to recognize when a patient crosses the line.
  • How to professionally and directly address inappropriate behavior as a clinic owner.
  • A simple outline for training your team on how to de-escalate situations with confidence.
  • Why it’s your responsibility to create a safe environment for your staff—and how that makes your practice stronger.

If you're a healthcare leader, this episode is for you.

🔗 Resources Mentioned:

Follow us on social media!

  continue reading

79 episodes

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