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HBO and The Ringer's Bill Simmons hosts the most downloaded sports podcast of all time, with a rotating crew of celebrities, athletes, and media staples, as well as mainstays like Cousin Sal, Joe House, and a slew of other friends and family members who always happen to be suspiciously available.
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In this episode of The Real Build, I dive into one of the most critical factors when hiring a contractor: trust. Trust is the foundation of every great client relationship. When clients trust you, they become lifelong advocates. But if that trust is broken, the experience can quickly turn into a nightmare.
I break down how to earn and maintain a client’s trust by focusing on key principles, including:
✔️ Setting Expectations Early – Clear communication from the start
✔️ Providing Expert Guidance – Offering valuable suggestions in the planning stage
✔️ Leveraging Referrals & Past Clients – Social proof matters
✔️ Showcasing Your Work – Both in-progress and completed projects
✔️ Being Transparent – What do you have to hide?
✔️ Educating Your Clients – Knowledge builds confidence
✔️ Frequent & Clear Communication – Keeping clients in the loop
✔️ Showing the Numbers – Openness about pricing and budgeting
✔️ Treating Clients Like Family – Building relationships beyond the project
✔️ Taking Ownership – Addressing issues head-on
✔️ Being Honest About Challenges – No sugarcoating
✔️ Fighting for Your Clients – Negotiating better pricing and advocating for them
✔️ Letting Clients Vent – Being their go-to problem solver
✔️ Seeking Feedback & Improvement – “What can we do better? How can I fix this?”
If you’re a contractor, builder, or homeowner looking to understand what truly makes a great contractor-client relationship, this episode is for you. Listen now and learn how to build trust that lasts a lifetime.
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