In this episode of The Relay, host Gabriel Stiritz speaks with Ben Glass, a seasoned personal injury lawyer, about the evolving landscape of the legal industry. They discuss the impact of private equity, the importance of customer experience, and strategies for independent law firms to thrive amidst competition from larger firms. Ben shares insights on building local connections, leveraging personal stories for marketing, and the significance of trust in client relationships. The conversation emphasizes the need for law firms to differentiate themselves through unique branding and community engagement.