With all the expectations placed on providing excellent service to clients how can we truly expect staff to value others when they don't feel valued themselves? So, the concept of a strengths assessment should apply equally to staff members as it does to their work with clients. In this episode I explore some of the key messages from the wide-ranging Gallup organisation's strengths research. The focus is on why we should pay more attention to developing individual potentials, and less to fixing weaknesses. I also explore those feelings we experience when we are engaged in activity that is most likely connected to our real strengths and talents.