It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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In this special series of Fireside Chats, Darren welcomes UX veterans Lou Susi and Astrid Chow. To kick off this set of discussions, the trio spends time sharing hot takes about artificial intelligence as it pertains to the world of user experience.
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