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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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In the second part of this Talkin' Shop and Ask Me Anything combo session, the following topics are addressed: the value proposition of UX; the pitfalls and consequences of poor UX hiring; the importance of good UX leadership; the necessity of critical thinking; psychopathy, narcissism, and Machiavellianism in UX circles; encountering and managing different types of human behavior; people who labor to benefit the disciipline vs. looking out solely for themselves; the importance of not taking oneself too seriously; honestly discerning and pursuing one’s progress in UX; and an under-the-radar truth about design thinking.
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