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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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This segment from Darren's Talk Circuit series is from an appearance on the Aurelius podcast, focusing on the topic of UX maturity. Segments include what UX maturity looks like at the organization and individual level, how UX maturity level impacts the planning and effectiveness of UX work, tips for assessing your personal, team and organizational UX maturity, the impact of UX maturity on leadership and the hiring process, challenges and the state of UX maturity as an industry in 2023, and Darren’s steps for assessing and improving your own UX maturity.
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